Terms of Service

Emarmo is a business-to-business marketplace. You may only use the Platform if you are a legal entity (or an individual acting on behalf of one) authorized to enter into binding contracts in your jurisdiction, and only for legitimate commercial purposes related to natural stone, fabricated stone products, and associated logistics services.

You must provide accurate, current, and complete information during registration and keep your account information up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized access.

Access to certain features (including reservations, orders, payments, and shipping requests) requires successful completion of identity and business verification (“KYC”). Pending or rejected verifications may limit your access.

Emarmo connects buyers, sellers, inspectors, and logistics providers. Your obligations vary based on the role assigned to your account:

• Buyers may browse listings, request inspections, place reservations, accept quotes, and complete payments under the milestones described in each order.
• Sellers are responsible for the accuracy of their listings, available quantities, pricing, lead times, product specifications, and compliance with all applicable export requirements.
• Inspectors must perform inspections honestly, in line with the marble inspection schema and any Emarmo-issued guidelines, and may not have a conflict of interest with any party in the transaction.
• Logistics providers agree to honor accepted quotes, comply with shipping documentation requirements, and follow chain-of-custody rules for goods in transit.

Emarmo provides the Platform as an intermediary that facilitates transactions between independent third parties. Unless we expressly state otherwise in writing, Emarmo is not the seller, buyer, manufacturer, exporter, importer, carrier, or insurer of goods listed on the Platform. Contracts for the sale of goods are formed directly between the buyer and the seller.

Emarmo does not guarantee the quality, safety, legality, or availability of any listing, the truth or accuracy of any listing or other content, the ability of any user to perform a transaction, or that any transaction will be completed.

Sellers retain full responsibility for product information they post, including photographs, specifications, country of origin, certifications, and pricing. Listings must comply with all applicable laws, including export controls, sanctions, customs rules, environmental regulations, and intellectual-property rights.

Emarmo may, but is not obligated to, review, edit, refuse, or remove any listing at any time, including listings we believe are inaccurate, misleading, unlawful, or in breach of these Terms.

Reservations create a temporary hold on inventory for up to 48 hours unless otherwise indicated. Sellers may counter reservations with adjusted quantities or pricing; buyers may accept or decline. Acceptance of a shipping quote will automatically generate an order with the applicable payment milestone schedule and inventory locks.

Once an order is generated, both parties are bound by the quantities, pricing, payment terms, and shipping configuration reflected on the Platform. Modifications require mutual agreement and, where applicable, Emarmo’s confirmation.

Payments are processed through milestones tied to order and shipment events (for example, order confirmation, bill of lading, arrival of goods, and delivery). Buyers must fund each milestone before its due date. Late payments may result in holds, cancellation, recovery actions, or removal from the Platform.

Emarmo may use third-party payment processors. By initiating payments, you authorize Emarmo and its processors to collect, hold, and disburse funds in accordance with the order milestones. Payouts to sellers are released according to the rules associated with each milestone, including any holds pending verification of arrival or completion of inspection.

All amounts on the Platform are denominated in the currency indicated on the listing or order. Fees, taxes, duties, and customs charges are the responsibility of the party indicated in the order; Emarmo does not provide tax advice.

Buyers may request inspections through the Platform. Inspectors act as independent contractors and operate under the inspection schema and any guidance Emarmo publishes. Inspection reports represent the inspector’s findings at a point in time and are advisory; they do not constitute a warranty by Emarmo.

Reservations involving inspections may be subject to a grace window after the inspection is delivered. After the grace window, holds and milestones automatically continue per the Platform’s rules.

Container planning, shipping RFQs, and shipment tracking are offered to coordinate logistics between buyers, sellers, and carriers. The party responsible for export, transport, and import obligations is the party identified in the applicable Incoterm or order configuration. Emarmo is not a freight forwarder or carrier unless expressly stated.

Goods are deemed to have been delivered according to the rules of the agreed Incoterm. Risk of loss, title, and customs responsibilities transfer accordingly.

Users are encouraged to resolve disagreements directly. Where that is not possible, the Platform provides structured dispute, return, and refund workflows. By using these workflows, you agree to act in good faith, provide truthful information, cooperate with Emarmo’s reviews, and abide by any Emarmo decision regarding holds on disputed funds.

Emarmo may, at its discretion, mediate disputes, request evidence, and adjust holds, milestone status, or payouts pending resolution. Final liability between buyer and seller is governed by the contract between them.

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose;
• Misrepresent your identity, role, certifications, or affiliations;
• Circumvent, disable, or interfere with security, billing, rate-limiting, or other Platform features;
• Scrape, crawl, or harvest data without our prior written consent;
• Upload viruses, malware, or content that infringes intellectual-property rights;
• Solicit users to take transactions off-platform to evade fees or our protections;
• Use the Platform for transactions involving sanctioned parties, prohibited destinations, or restricted goods.

Use of the Platform may be subject to transaction fees, subscription fees, payment processing fees, or service fees as published in your account or order documentation. Fees are exclusive of applicable taxes, which you are responsible for. We may change our fees from time to time with reasonable prior notice; continued use of the Platform after a fee change constitutes acceptance.

Emarmo retains all rights, title, and interest in and to the Platform and its content, including software, branding, and design, except for content provided by users. You retain rights to content you upload, but you grant Emarmo a worldwide, royalty-free license to host, display, reproduce, modify (solely for formatting), and distribute that content on and in connection with the Platform.

Information shared between users on the Platform (including pricing, quantities, technical specifications, and inspection reports) is confidential and may only be used for the purpose of evaluating, executing, and servicing the relevant transaction. You may not disclose such information to third parties without authorization.

You may close your account at any time, subject to completion of outstanding obligations. We may suspend or terminate your access at any time, with or without notice, if we reasonably believe you have breached these Terms, present a risk to other users, or are required to be removed by law. Termination does not relieve you of obligations incurred prior to termination, including outstanding payments and post-termination confidentiality.

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMARMO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. EMARMO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMARMO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO EMARMO IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

You agree to indemnify and hold harmless Emarmo, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Platform, your content, your transactions with other users, or your breach of these Terms or applicable law.

These Terms are governed by the laws of the jurisdiction in which Emarmo is incorporated, without regard to conflict of law principles. The parties will first attempt to resolve any dispute informally. Disputes that cannot be resolved informally will be submitted to binding arbitration or to the exclusive jurisdiction of the courts identified in your account agreement, except that either party may seek injunctive relief in any competent court.

We may update these Terms from time to time. We will post the updated Terms on the Platform and update the “Last updated” date. Material changes will be communicated by email or in-app notice. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at support@emarmo.com.